Perak
police to monitor dangerous roads 24 hours
IPOH Nov 22 - A total of 564 police
personnel will monitor and carry out enforcement on Perak's most dangerous
roads this Hari Raya season, State Traffic Police chief DSP Hamza Taib said.
He said the team was mostly made up
of traffic policemen and 102 policemen on general duties who were implementing
the Ops Sikap V from last Friday to Dec 2.
"During the Hari Raya
Aidilfitri season last year, 1,439 accidents happened in 20 zones identified as
accident-prone," he said here Saturday, adding that 36 people were killed,
52 critically injured and 215 slightly injured during the period.
"Therefore this year, police
will monitor (the roads) 24 hours a day, especially at the 20 zones," he
said.
The zones are:
1. Km 12-15 of the Ipoh-Gopeng road
2. Km 14-18 Chemor-Kanthan Baru road
3. Km 20-25 Ipoh-Taiping road
4. Km 42-63 Ipoh-Taiping road
5. Km 110-119 Ipoh-Butterworth road
6. Km 47-60 Taiping-Sitiawan road
7. Km 9-17 Teluk Intan-Hutan
Melintang road
8. Km 17-30 Teluk Intan-Sabak Bernam
road
9. Km 8-17 Sitiawan-Kayan road
10. Km 20-26 Ipoh-Lumut road
11. Km 19-31 Kampar-Gopeng road
12. Km 62-70 Tapah-Bidor road
13. Km 112-116 Ipoh-Kuala Lumpur
road
14. Km 5-25 Gerik-Air Kala road
15. Km 10-19 Gerik-Pengkalan Hulu
road
16. Km 101-103 Ipoh-Lenggong road
17. Km 31-46 Ipoh-Lumut road and
three other sites along the road in Ipoh.
© UTUSAN MELAYU (M) BHD.,
46M, Jalan Lima Off Jalan Chan Sow Lin, 55200 Kuala Lumpur.
E-mail: online@utusan.com.my
E-mail: online@utusan.com.my
|
Road Tips
|
||
 |
||
|
||
crazy drivers
why are malaysians such inconsiderate drivers? few people drink alcohol or take drugs here, and in most developed countries, these are major causes of death. there is little ice or dangerous road conditions, just the odd hour with a wet road.
so theoretically malaysia should have few accidents. actually, it is as bad as the worst country in europe.
things people need to learn:
red traffic light means stop.
what the term 'stopping distance' means and how to apply it.
what an indicator is for, including for when you change lanes.
malaysian roads are the 1 thing i hate about malaysia.
a european.
why are malaysians such inconsiderate drivers? few people drink alcohol or take drugs here, and in most developed countries, these are major causes of death. there is little ice or dangerous road conditions, just the odd hour with a wet road.
so theoretically malaysia should have few accidents. actually, it is as bad as the worst country in europe.
things people need to learn:
red traffic light means stop.
what the term 'stopping distance' means and how to apply it.
what an indicator is for, including for when you change lanes.
malaysian roads are the 1 thing i hate about malaysia.
a european.
|
Stress Management
|
||||
|
1. Introduction
The road accidents
cause a big loss of the country. It involved a highest injured, suffered and
death in Malaysia. The history of road accident is like never ending. Even
though the need of fluent and safety travel still became one of the
government and individual desire.
The question is, How
long is the road accident will become as a country conflict which death cause
of the road users? In Malaysia, 96% accident injured and death is because of
the driver careless. Other than that is 'The dangerous of natures' also one
of the main factors of the road accident. What clear is, the factor of the
road accident is from the fail of human itself at the road.
The efforts to
cautioning the road safety have done by individual, government agencies and
the civil organization. The campaign of road safety has launched with hope
that all the drivers have a good attitude and skills while at the road. So
from that cause, the concept of Defensive Driving has introduced in our country.
Generally, Defensive
Driving is driving that can avoid and save from accident. It covered
knowledge, skills and the right attitude while driving. Duanne R. Johnson
(1979) said, Defensive Driving mean the driver is ready to face the
obstraction situation which cause by other driver or the road situation by
technic of ' Identify, Predic, Decide and Act' (IPDA) .
For conclusions,
defensive driving concept, mean driving by a driver which have a knowledge
about the traffic rules, high skills of driving aspect, the right attitude
while driving and always ready with identify, analisyst, decided and acting
with whatever nature obstraction either with the road users or nature
obstraction which exist.
There is four (4)
important steps to avoid an accident and a defensive driver have to:-
i) Identify - whatever
object / matter which cause somebody involved in accident.
ii) Analysist - How all
the objects can give effect to the driver while driving.
iii) Making a decision
- What is the best decision and more safety while driving.
iv) Acting - All the
matters of identify, analysist, make a decision is not enough to use if the
driver capability not enough to manage the vehicle save from the danger.
Before starting a
travel, a driver have to plan the travel. The journey with a right planed can
make a perfect journey and fun.
The things that need to
plan :
i. Time of travel
ii. Mental and Physical
situation
iii.Vehicle situation
'Pre Driving Check'
iv. Place to stop for
rest
v.The goods for Journey
When a driver have
enough knowlwdge, skills and positive attitude also planning the journey, he
will become a 'perfect driver'. A perfect driver will not involved in doing
this matters:-
i. Accident
ii. Doing the traffic
mistake
iii. Misusing the
Vehicle
iv. Make a late travel
schedule
v. Get rid of the bored
attitude
There is a situation
factor which cause us involved in an accident. But the defensive driver need
to identify the situations before driving.This is important to avoid an
accident. There is 6 situations which identify can cause an accident if
driver is not careful.
i) is the main factor
cause an accident because when driving in the situation of tired Physical ,
the stress of mental and emotional can cause of accident.
ii) Make sure the
mental and physical health is good. As example, the tired, sleepy, anger,
worried or nervouse driver should not driving.
iii) Do not drive after
drink an alcohol or under drug influence. Not allowed to drive if having 80
miligram alcohol every 10 mililiter in the blood content.
iv) Know how to make
himself suitable with the weather or the changing of the road.
v) Do not use medicine
which not approve by a doctor, must have an advise from a doctor if having a
health problem.
vi) Use the rule of
"2 second" when following a vehicle infront.
vii) Do not overtake at
the area which not allowed. Always look at other vehicle.
viii) Always be patient
and responsible.
ix) Always obey with
the signs at the road.
i) Road is made for
vehicle to move safely and comfortable, but the situations of the road is not
always good. The road will be broken because of the rain, hot and the spill
of the oil or anything.
ii) The speed of
driving must follow the road.
iii) Dicrease the speed
if it raining and a slippery road.
iv) Driving fast at the
wet road will cause uncontroled steering, make tyres and brake cannot give a
perfect function.A Proces which tyres not reach the road because of the water
under it known as 'hydro planning'.
i) Vehicle is the
continuos for the driver because vehicle which not good functional can cause
of accident.
ii) Brake, lights,
brake light and signal light also the horn must always in a good function.
iii) Must always make
sure the tyres and the glass wiper is still functional.
iv) Make sure that the
safety belt is still good and can use it while driving.
v) Test the brake,
signal lights and the self suitable or comfortable with the vehicle before
driving.
i) The heavy rain and a
lot of mist can make a sight not clear.
ii) Heavy rain with a
heavy wind sometimes block us from driving.
iii) The mirror of the
car become not clear for us to look outside.
iv) The road will
become more slippery.
i) The obstraction
might have either over light or not enough such as the driver facing the sun,
the shining of the morning haze and the lights from infront.
ii) Eyes will return as
normal from the shining within 7 second and if the driver driving with 70 km
speed perhour, the distance of the car will move to 140 meter. Make sure that
time the speed of the car is suitable with the situation.
i) The situation of the
traffic jam can cause of accident. The often of accident normally happen at
the busy time such as:
In the morning - (7.00
am - 8.00 am)
In the Afternoon -
(12.00 pm - 1.00 pm)
In the evening - (4.00
pm - 5.00 pm)
ii) The place factor
like an area nearer to the mall, factory area, school area, sport complex
area and other places also might can cause accident.
Eventhough six (6) of
the obstractions situation can be avoid or face if the drivers has a
characteristic of a defensive driver.
Every driver need
knowledge, skills and positive attitude. This because to qualifying a driver
in making a good decision and safe while driving. The knowledge and the
skills can find through:
i) Understanding the
concept of definsive driving itself which is the way of driving to avoid
accident.
ii) Identify the danger
'hazards'?.
iii) six (6) type of
situation which can cause the hiting of two vehicle.
iv) Six (6) situation
which can cause of accident.
v) Increasing the
'visual skills' and predicting the distance rule,overtake rules, The rules to
avoid an accident from infront,the junction rules and understanding seven (7)
characteristic of moving and changing while driving.
With the knowledge,
skills and positive attitude also using the 'Standard Formula' it can avoid
the accident. :
D - Define the danger
A - Analyse
D - Making the
decision'Decide'
A - Action
With this driver can
really capable to make a decision and action with safely and will save a
life, time and properties. So become a defensive driver and competion.
STRESS MANAGEMENT
14. Introduction.
Stress is normal. There
is a diffrent individual in facing and conduct it. Knowledge about stress
management is important for every human including the driver. This is because
driver as a human will change their attitude when facing with the changing
enviroment. The road situation, the moving of the vehicle at the road and
emotional stress which face by the driver involving their personal problem
will rise the negative aspect. This can bring to the changing of attitude.
As a human, they are
facing stress in their diffrent self from time to time. So as a driver, this
will cause a lot road users attitude with how they drive by bringing the
danger to their self and other driver.
Stress mean a rise of
stress in our self connected with job, increasing, achievment, life solutions
and perolehan aspect. Felling stress will happen because human cannot get all
the needs, this because the capability is limited.
There is two types of
stress which is positive and negative stress. The positive stress is like we
run the business matter, sport training,rehearsal, engagement, wedding,
succes or achieved any award. The negative stress is like death, sick,
unsuccesful engagement, divorce, failure and the disire that we cannot
achieve.
i) Physical Stress
Physical stress is
experience by all people including driver. After working for whole day, our
body is getting tired and can effect to our attention to driving or too long
driving also can less our attention while driving. This also can cause an
accident. The effect of physical stress is only effective to the body. Taking
a medicines also can give us a physical stress and is advised to the driver
that if they want to take a medicine its need advise from a doctor before
either can drive or not. For example coughing medicine can cause somebody
sleepy.
ii) Psychological
Stress
As a human we cannot
run from facing our daily life. There is a lot of thing that disturbing our
mind either before driving or while driving. For example, our child is sick
or need a doctor treatment. Because of no chance, we have to go to the job
first, while driving to the office it can disturbing the driver mind because
worried if the sickness is become seriusly. Other example is, while the
driver is driving, the children inside the car is crying, fighting and
shouting. This kind of matter also can disturbing the driver mind such as
become so angry and cannot control the car. This will cause an accident.
iii) Physiological
Stress
Physiological Stress
happen when somebody which have Physical and mental stress together in one
time. This is very dangerous while driving which from the physical aspect
which is the body is tired following by disturbing mental so this
physiological stress also can cause an accident. Perhaps the main factor of
death accident in this country happen because of the physiological stress.
Normally when physical and mental is disturb or having a stress, the driver
cannot give fully attention anymore. This is the high risk that accident can
happen if the driver continue driving.
Stress is one of the
part of life. We have to go through with it, only the way we manage it might
be diffrent with other person.
The special thing is
the vehicle and driver have their own system to facing the stress. The
diffrent is, vehicle is made to be drive but we as a human is not born as a
driver. The driver has to be trained that we will get a knowledge, skills
also a good attitude to manage the vehicle safely. This because if the
vehicle is broken, the driver must identify the causes why is the vehicle is
broken or stop the vehicle for not make it more worse. For driver, they have
to know what is the degree/level of stress and need to know how to dicrease
it, control the stress before it collapse.
i) Level 1 'Alarm'
When a driver shock and
try to avoid or brake, the reflection of this unpredict situation and it can
avoid it and still can continue with the journey or driving.
ii) Level 2
'Resistance'
The driver which having
the physical and physiology stress while driving and still can control his
mind and make his self/body suitable with the situation and try to find the
way out in this stress. The driver still can drive and success in facing the
stress.
iii) Level 3
'Exhaustion'
In the level which the
driver having a physical and physiology stress continuos which is his body
and mind is no capability to achieve it. The failure/ mistake from it might
be happen. In this situation, the driver must stop the car than continue
driving. Because if the driver continue it will invite accident happen. The
driver must have enough rest and exercise before continue with driving.
There is some tips how
to face with stress:
i) The comfortable
driving is very important especially the seat. A comfortable seat and the
right way we sit while driving can define somebody endurance while driving.
The blood streaming also important in driving consentration.
ii) The comfortable
cloth also can give a comfortable driving. If your cloth is to fit, that make
it quick tired and not comfortable for the driver. With loose it little bit,
its can help to achieve the comfortability of driving.
iii) If doing a far or
long journey, driving might be bored. The stress is less if you have somebody
which you can talk/chat with than can continue driving.
iv) If too tired
driving, the driver can rest, perhaps sleep for a while, or drink some coffee
can get rid or dicrease the stress and continue the journey afterwards.
v) Some people like to
do an exercise while taking a fresh air because it can return your energy and
dicrease the stress. Stress is not always negative, just if the stress is to
high we have to stop driving or do not drive. What important is, the
proportion of certain stress will make us more realizing and careful while
driving.
|
||||
|
Malaysia
Hopes To Reduce Road Deaths
1 July 2002
PETALING JAYA, Malaysia -- Malaysia
hopes to reduce the fatal road accident rate to two deaths per 10,000
registered vehicles by 2020 from the present 5.17.
Transport
Ministry parliamentary secretary Donald Lim Siang Chai said the figure could
be achieved despite an increase in road accidents from 265,175 cases in 2000
to 280,417 last year.
He
said that in the same period, road accident fatalities went down from 6,035
cases to 5,849.
“With
a rate of 5.17 deaths for every 10,000 vehicles, Malaysian roads are now the
safest in South-East Asia after Singapore, which has a rate of 4.3.
“In
Thailand, the rate is 8.4 and in Indonesia it is nine. So Malaysia is
considerably better off.
“Malaysia’s
accident death rate has also improved from 5.7 in 2000. With this
achievement, Malaysia is now on par with European nations like Italy and
Belgium,” he said after launching a road safety campaign organised by Sistem
Penyuraian Trafik KL Barat Sdn Bhd near the former SRJK (C) Damansara here
yesterday.
Lim
said the ministry had identified the negative attitude of Malaysian drivers
as one of the main contributing factors to the high rate of road accidents.
“Habits
such as failing to give the correct signals when turning, speaking on
handphones when driving and smoking are some of the reasons,” he said, adding
that broken-down cars also contributed to accidents.
On
another matter, the Automobile Association of Malaysia (AAM) promised to
assist the Youth and Sports Ministry and motorsports competitors in defining
and certifying racing vehicles.
“AAM
supports the ministry’s move to allow the vehicles to race on racing tracks
as long as they comply with safety regulations under the National Sporting
Code and the International Sporting Code.
“These
vehicles must not be driven on public roads. They should either be towed or
placed on trailers to be transported to the racing circuit,” said AAM
chairman Tunku Mudzaffar Tunku Mustapha in a statement.
He
was responding to press reports about racing vehicles in the Malaysian Super
Series being impounded by the Royal Customs and Excise Department for
allegedly failing to adhere to local guidelines on vehicles.
Source: The New
Straitstimes, Malaysia
 |
||||
|
Related
Articles:
|
||||
|
Composed:
07/07/02 | Modified: 07/07/02
|
||||
Copyright
2000
AboutSafety dotCom Sdn. Bhd. All Rights Reserved Road Serdang Raya
MM Focus:
By V. VASUDEVAN (vasu@nstp.com.my)
By V. VASUDEVAN (vasu@nstp.com.my)
12 March 2001
KUALA LUMPUR,
Malaysia, 12 March 2001 -- With 205 accidents last year and 175 the
previous year, why should it surprise anyone that the 3.5km Jalan Serdang Raya
is synonymous with danger.
Traffic on this road became heavier as many motorists clearly did not want to pay toll when collection began on the Sungai Besi Highway.
Jalan Serdang Raya begins in Seri Kembangan, near the Mobil station, and ends near Menara SHL, just before the Astro buildings.
Serdang MP Datuk Yap Pian Hon said that among the problems associated with the road is that it does not have clearly marked dividers on it.
“Though much of the stretch is marked with double lines, the road has no divider. For that matter it has no space for road shoulders as widening work has taken up the space,” he said.
Yap said motorists too were to be blamed for some of the accidents which occurred as they had overtaken other road users without taking into account the possiblity that pedestrians could be standing in the middle.
He said he had written to the Petaling District’s security council to find a solution to the current problem in Jalan Serdang Raya.
He also said the Public Works Department (JKR), police and the Subang Jaya Municipal Council should look at ways of improving safety on the roads.
“For the benefit of schoolchildren, it would be a good idea to build an overhead bridge where it is most feasible.”
Traffic on this road became heavier as many motorists clearly did not want to pay toll when collection began on the Sungai Besi Highway.
Jalan Serdang Raya begins in Seri Kembangan, near the Mobil station, and ends near Menara SHL, just before the Astro buildings.
Serdang MP Datuk Yap Pian Hon said that among the problems associated with the road is that it does not have clearly marked dividers on it.
“Though much of the stretch is marked with double lines, the road has no divider. For that matter it has no space for road shoulders as widening work has taken up the space,” he said.
Yap said motorists too were to be blamed for some of the accidents which occurred as they had overtaken other road users without taking into account the possiblity that pedestrians could be standing in the middle.
He said he had written to the Petaling District’s security council to find a solution to the current problem in Jalan Serdang Raya.
He also said the Public Works Department (JKR), police and the Subang Jaya Municipal Council should look at ways of improving safety on the roads.
“For the benefit of schoolchildren, it would be a good idea to build an overhead bridge where it is most feasible.”
|
Copyright © 1995-2004 Star Publications (Malaysia) Bhd (Co No
10894-D)
Managed by I.Star
Managed by I.Star
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Copyright
1995-, Star Publications (Malaysia) Berhad. 10894-D.
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
The absence of statistics about
the number of people maimed or injured in the high accident rate in Ops Sikap
V is an example of the lack of government seriousness and professionalism to
end the national crisis of road carnage and trauma in Malaysia
Media Statement
by Lim Kit Siang
(Petaling Jaya, Friday): Last Sunday, Works Minister Datuk
Seri S. Samy Vellu said that apart from Malaysia, “there is no place in the
world where accidents and deaths are so high”.
Yet all the Transport Minister,
Datuk Chan Kong Choy could say after Wednesday’s Cabinet meeting which
discussed the Hari Raya holidays road carnage during the 12-day Ops Sikap V
is that the government is undertaking “a thorough study be done on each of
the fatal accidents which occurred during the Hari Raya season so as to build
up a database which could prove useful in charting future strategies to
reduce road accidents”.
This is a most outrageous outcome
and most shocking statement as Malaysians had been told exactly the same
thing year-in and year-out in the past 13 years when the Cabinet Committee on
Road Safety was first formed after the horrific Karak Highway accident in
1990 which killed 17 people, with the specific target to reduce road
fatalities by 30 per cent by the year 2,000 based on 1989 figures, i.e. 3,773
deaths.
The Cabinet Committee on Road
Safety had been a dismal failure, as it not only failed to reach its target,
but saw road fatalities increased by leaps and bounds, resulting in
70,749 killed (averaging 5,442 fatalities a year) and a total of
537,689 people injured/maimed in the 13 years from 1990 to 2002.
As the government had been
studying the 70,749 road fatalities in the past 13 years, why must it study
the 213 deaths in the 12-day Ops Sikap V before coming out with a National
Road Safety Strategy and Plan to remove Malaysia from the dubious honour for
topping the world’s list for road carnage all-the-year-round?
This is the latest illustration
of the lack of seriousness of the Transport Minister to tackle the
long-standing and worsening problem of road carnage in Malaysia.
Is Chan Kong Choy now the Chairman
of the Cabinet Committee on Road Safety, or is the Cabinet Committee
currently headless or has it been dissolved? When such basic information is
not available, how can anyone believe that the government is serious and
professional in ending the road carnage in the country?
In fact, the absence of statistics
about the number of people maimed or injured, whether daily or for the whole
period, in the high accident rate in Ops Sikap V is a further
example of the lack of government seriousness and professionalism to
end the national crisis of road carnage and trauma in Malaysia
There are many other
instances. Statistics show that road crashes in Malaysia
disproportionately harm low-income groups because pedestrians, bicycle and
motor-cycle-riders are the most frequent casualties and form the most
“vulnerable” victims of the road carnage as illustrated by the
following breakdown of 5,887 road fatalities last year:
2002 Road
Fatalities:
The 648 pedestrians, 3,030
motor-cyclists and 397 pillion-riders, 235 bicyclists and 33 pillion-riders,
add up to 4,343 or 73.8% of the total casualties of the road carnage
last year.
The statistics of the past few
years demonstrate that this group of “vulnerable road users”
(VRU) from the low-income brackets consistently make up some
three-quarters of all road carnage victims in the past six years:
The “vulnerable road users”
low-income group of victims of the road carnage, namely the
pedestrians, bicyclists and motor-cyclists and the pillion riders
constitute well beyond 70 per cent and at one stage reach as high as
78% of the road carnage per year if bus passengers are included.
The policy-makers have not
sufficiently focused on the social problem that some 70 to 78 per cent of the
road carnage in the past six years were non-motorists from the low-income
group, where the loss of a breadwinner would cause enormous hardships to the
surviving families.
It is a grave injustice as well as
unacceptable human losses and economic costs to the nation that in the past
six years between 1997 to 2002, 26,662 able-bodied Malaysians from the
“vulnerable road users” low-income brackets, most of whom would be
youngsters, had been killed in preventable traffic accidents.
DAP calls on the Cabinet next
Wednesday to revisit this issue and to declare the high accident rate and
fatalities as a national crisis requiring it to be given top national
priority by the government and society. But the government must take
the first step by demonstrating that there is the political will and
full Ministerial responsibility and accountability to beat the national crisis
of the road carnage.
(5/12/2003)
* Lim Kit Siang, DAP
National Chairman
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Malaysia road accident kills 14
KUALA LUMPUR - Fourteen people died
in a road accident on Sunday, news agency Bernama reported, taking to 188 the
toll in such incidents after Malaysia kicked off a road safety campaign last
week in conjunction with a Muslim festival.
Millions of Malaysians take to the
roads to visit family during the two-day festival of Eid al-Fitr, the main
religious holiday marking the end of the fasting month of Ramadan.
The holiday began last Tuesday but
unofficially stretches a week, and is celebrated by more than half the
country's population of 25 million.
Sunday's accident took place after
an express bus crashed into a chartered schoolbus on a road in Kuala Lipis in
the state of Pahang on Sunday, killing 13 passengers on the spot, a police
spokesman said. Another person died later in a nearby hospital.
During the festival last year, there
were 12,239 road accidents and 285 deaths.
Reuters/abs-cbnNEWS.com
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
1
MaCTRANS
INTRODUCTION
Malaysia now has the second lowest
road accident rate in ASEAN region, second only to Singapore.
In a report published by the
Malaysian Ministry of Transport, Malaysia had 5.7 deaths for every 10,000
registered vehicles in the year
2000, a drop from 8.2 deaths per 10, 000 registered vehicles in 1996.
This is despite the fact that
overall number of accidents had risen from over 189, 000 in 1996 to 240,
417 last year as the number of
registered vehicles had risen from 7.6 million to 10.5 million over the
same period.
The Ministry estimates that half the
number of road accidents involves youths aged between 16 to 25
years of age. About 60% of all fatal
road accidents involve motorcycles. The Malaysian government
also estimates that RM 6 billion is
lost each year in road accidents through repairs, insurance and
medical bills.
CAUSES OF ACCIDENTS
1. Attitudes
2. Loss of Concentration
3. Physical Being
4. Driving Competency
5. Driving Under the Influence of Alcohol
6. Non – Human Factors
As this study is concern with factor
number six (Non – Human Factor), we owe it to ourselves and to
our fellow motorists to keep our
vehicles in road – worthy condition, therefore regular service
maintenance works, ensuring that we
have a reliable breaking system and very importantly good tyres.
MaCTRANS was commissioned by the Ministry of Domestic
Trade and Consumers’ Affairs to study
the motor vehicles maintenance and
service industry with the following objectives:
i. To collect and analyze data of the
operators’ profile of motor vehicle maintenance sector.
ii. To identify the weaknesses of
existing structure and problems related to the quality of service
provided by the operators and issues
of price and quality of spare parts.
iii. To restructure this sector as to
control, monitor and increase service quality.
iv. To suggest suitable steps as to
increase quality of service for this sector to bring the benefits to
the consumers.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
2
MaCTRANS
METHODOLOGY
The survey was conducted in nation
wide from September 18, 2000 to November 2, 2000. A total of
3000 respondents were surveyed,
which include workshop operators, users and the local government
agencies/ local authorities, such as
City Hall (CH)/ Municipal Council (MC), Town Council (TC) and
District Office (DO) (refer Table
1), and also 18 franchised workshops.
The respondents are divided into
four zones accordingly. The Central zone includes Selangor and
Kuala Lumpur, Northern zone includes
the states of Perak, Penang and Perlis, Eastern zone includes
the states of Kelantan and
Terengganu and Southern zone includes the states of Johor, Malacca and
Negeri Sembilan.
FINDINGS
1. OPERATORS’ PROFILE
i. Majority of workshops in the
Central zone was operators with capital of between RM 50,
001 to RM 200, 000. Shah Alam and
Petaling Jaya recorded the highest (80%), and Kuala
Lumpur (48.7%). Only 2.6% workshops
were operating with more than RM 500, 000
capital.
ii. In the Northern zone nearly half
of the workshops surveyed in Perak were operating with
less than RM 50, 000 (47.6%). 60% of
the workshops in Penang were operating with a
capital of RM 50, 000 to RM 200,
000.
iii. In the South, Malacca (91.7%)
recorded the highest percentage of the workshops were
operating with the capital of RM 50,
001 to RM 100, 000, followed by Johor (75%) and
Negeri Sembilan (57.2%).
iv. In the East, Kelantan and
Terengganu recorded the highest percentage with 57.1% and
71.4% respectively under the
category of capital that less than RM 50, 000, while in
Pahang more than half of the
workshops operating with the capital of RM 50, 001 to RM
200, 000 (57.1%).
From the survey conducted, it was
concluded that this industry comprises of small and medium
categories of companies and
operating under various local authorities’ jurisdictions.
2. CUSTOMERS/ USERS
i. The survey shows that 60% of the
customers sent their vehicles for maintenance between
once to five times annually.
ii. More than 90% of the customers
satisfied with the services that they received, with half
of the respondents were regular
customers of the related workshops.
iii. Most of the customers agreed
with the reasonable price that was charged on them by the
maintenance service operators.
Meaning, the customers of motor vehicle maintenance
satisfied with the service results
that they received; although there were also some of
them considered the price was quite
expensive.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
3
MaCTRANS
iv. The main problem that the customers
faced was the long period of maintenance, with
more than 50% of the responded to
that problem.
v. Other problems identified from
the study include noise and air pollution, waste materials
and the mess from workshop, and the
customers’ vehicles that are parked at those areas,
which disturbed the daily activities
of the residents in those areas.
3. ISSUES AND PROBLEMS
There are several issues and
problems have been identified during the study and they can be divided
into three, which are related to the
industry itself, faced by the customers and the residents and others in
the areas:
i. No Special Acts for Motor Vehicle
Maintenance Sector
Without special Acts for motor
vehicle maintenance sector, the related authorities are
having difficulty to take action,
especially if the consumers of motor vehicle
maintenance service faced problems
from the service that they received.
ii. Customers
a. Few workers work in the workshop
b. Customers have to wait for long
period for their vehicles to be service due to
limited number of trained workers
that employed by most of the workshops or
the workshop’s owner himself do the
maintenance works without other workers
or helpers.
c. Lack of customer service
d. Most workshops do not provide
waiting area with seats for the customers who
have to stand while waiting for
their vehicles to be service.
e. Limited car parks
f. Most customers are having
difficulty to park their vehicles due to limited car
parks at the workshops that they
visited.
g. High maintenance cost
There are customers that considered
that the charged price is quite expensive.
iii. Residents and Others from The
Nearby Areas
a. Visual intrusion
Most of the residents and sellers
from the nearby areas have to face visual intrusion due to
the close distance between their
house shops with the workshops. The operators throw
waste materials from the workshops
at the surrounding areas. Thus, the residents and
sellers are not comfortable to do
their daily activities.
b. Public intrusion
Residents from the nearby areas are
disturbed with noise and air pollution from the
operation of the workshops. This is
due to engine maintenance or use of machines that
create noise and intrude the daily
activities of the residents there.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
4
MaCTRANS
Table 1: Total Sampling under CH/ MC and TC,
and DO
Zone State/ Town Under CH/ MC and TC
Under DO Total
Central Kuala Lumpur 533 - 533
Shah Alam/ Petaling Jaya 142 - 142
Klang/ Port Klang 89 - 89
Rawang/ Selayang 78 - 78
Northern Perak 241 27 268
Penang 100 - 100
Kedah 293 33 326
Perlis 126 - 126
Eastern Kelantan 221 25 246
Pahang 148 16 129
Terengganu 113 13 161
Southern Johor 153 17 170
Malacca 275 30 306
Negri Sembilan 293 33 326
Total 2, 805 195 3, 000
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
5
MaCTRANS
ENVIRONMENT
Vehicle maintenance sector is a
light industry, which is based on service. The activities done contribute
towards solid waste pollution,
liquid and sound. According to the Malaysian Environment Act 1974,
stated that, pollution is any
direct or indirect changes to physical conditions, heat, chemical, biological
or any environment components
radioactive which released, produce or generate the wastage that
interrupt the usage of such
environment components.
BUFFER ZONE
Buffer zone is a land situated from
the boundary of the industrial estate to the boundary of the nearest
residential area, to be
conserved/safeguard for the protection of human lives and properties, human
health comfort and well-being
against pollution, residual pollution or any adverse conditions, which
may be encountered in the form of
Air pollution, Water pollution, Noise, Odour, Fumes, Fire,
Aesthetic, Traffic related risk, and
General annoyance.
The Guidelines for the Siting and
Zoning of Industries issued by Department of Environment
categorize the types of industry as
light industry types A and B, Medium industry, Heavy industry and
Special industry.
i. Light Industry can be categorize
as industry that produce pollution agent beside gas, smoke,
or sound production at the minimum
level. This type of industry can be situated nearest to
the housing or development area.
This industry can be divided into 2 types, which are:
a. Light Industry Type A
These industries shall have a
minimum buffer zone of 30 meters. Beside that, these
industries do not generate excessive
noise from compressors, fans, generators and
others. The noise level at the
factory boundary must generally not exceed 65 – dB (A)
Leq.
b. Light Industry Type B
These industries shall have a
minimum buffer zone of 50 meters and do not generate
excessive noise from the equipment
used. The noise level must not exceed 65 – dB (A)
Leq. It maybe produce small amount
of wastage that can be recycle before dispose.
ii. Medium Industry are those
industries that will produce gaseous emissions, noise, smell,
some scheduled wastes and also
industrial wastewater upon processing. It also uses raw
materials that are classified as
toxic and hazardous.
iii. Heavy Industry are those
industries that can be categorize as the industry that used raw
material and produce wastage with
pollution either in liquid, solid or gas. Hence, it can
be considered as industries with
high level of risks in terms of fire, explosion, bioexposure
and all other environmental risks
and hazards.
iv. Special industry is those
industries that use high technology and raw materials in daily
process.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
6
MaCTRANS
STRATEGY
The proposed strategy can be divided
into four stages, which are:
a. Operator and Association
b. Consumer
c. Authorities
d. Environment
1. OPERATORS AND ASSOCIATION
i. Terms and Conditions for
Operators
The study revealed that there a
number of unregistered operator with Local Authorities or Registrar of
Business and Registrar of Company
(ROB & ROC). Ministry of Domestic Trade and Consumers’
Affairs is the body that regulates
the licensing procedure and issuance of license. Stated that, Operator
must follow rule in PHASE 1 if they
want to apply for a license.
ii. Operator Must be Registered with
Association
Operator must be registered with
association, this is to ensure that the Standard Trading and
Conditions and Demerit Point can be
achieved. It means that the association is one of the bodies that
control operator activities and
quality of service. Consumer are advise to use the service provided by
operator that registered with
association to avoid any inconvenience such as difficulty in making
complain and so on. The purposes of
this are to:
· To create a self – regulatory for association
· To encourage operator practice to fulfill the requirement as
in the self – regulatory concept.
· To ensure that the operator are operate under guidelines
that provide by local authority.
2. CONSUMER
Introduction of law and regulations
are important to provide the benefits for both consumer and motor
vehicles maintenance sector. The
proposed acts cover the main aspects for consumer, operator and
authorities.
i. Motor Vehicles Maintenance Acts
The proposed acts are under Ministry
of Domestic Trade and Consumers’ Affairs. The act must contain
provisions of the consumers,
operators and authorities’ responsibilities and liabilities.
Consumers
· Consumers have right to claim for compensation if not
satisfied with the service offered.
· Consumers can ignored for unauthorized work done by the
operator.
· Consumers should have a clear view about service offered.
· Have a right to know the maximum and minimum price for any
service offered.
· Have a right to know the maximum and minimum price for used
spare part.
· Have a right to know the things about vehicle maintenance
sector industry.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
7
MaCTRANS
Operators
· Operator should registered with local authorities,
association, and also ROB & ROC.
· Operator should meet the requirement as in Standard
Trading and Conditions.
· Responsible to determine the maximum and minimum price for
service charge.
· Provide training to their workers.
Authorities
· Authorities should determine a clear definition for motor –
vehicles maintenance industry.
· Provide course and place of training for this industry.
· Authorities must ensure the cleanliness of workshop
conditions.
· Always monitor the workshop activities and run a study that
may help to improve this sector.
v Rational:
. Priority for consumers.
. Operators followed the workshop terms and conditions
especially in terms of cleanliness and
operators also responsible to be
more frankly especially in terms of spare part price.
. Always monitor by the Local Authorities.
ii. Strengthening the Consumers’
Affairs Department at Ministry of Domestic Trade and Consumers’
Affairs
Ministry of Domestic Trade and
Consumers’ Affairs should provide an integrated on – line system
between Consumers Affairs Department
and Consumers Compensation Tribunal to manage the
complaint receives wisely.
v Rational:
. Consumer’s perception this ministry as a complaints counter.
. Launched the consumer’s complaints services rules so the
consumers can know which
department is responsible to receive
the complaints.
. Updated the information system.
3. LOCAL AUTHORITIES
The Local Authorities strategies includes
monitor and responsible for whole vehicle maintenance
sector.
i. Ministry of Domestic Trade and
Consumers’ Affairs responsible to this vehicle maintenance sector.
Ministry of Domestic Trade and
Consumers’ Affairs will do the implementation of all policies.
Ministry of Domestic Trade and
Consumers’ Affairs controls and monitor the motor vehicles
maintenance sector. The proposed
method of control and monitor are to organize meeting with parties
that involve in this sector. They
includes;
a) Department of Environment
b) Department of Works.
c) Fire & Rescue Department.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
8
MaCTRANS
d) Local Authorities Department.
e) District Office.
With this strategy, information
system for operator can be upgraded. It is also easy to monitor and
enforcement of any regulation to
this sector.
ii. There should be a clear
definition for motor vehicles maintenance industry.
Local Authorities that involve in
this sector should give a clear definition for this sector. The parties are
Ministry of Domestic Trade and
Consumers’ Affairs, Local Authorities, Department of Environment,
Fire & Rescue Department,
Department of works and district office. The proposed the definition of
workshop industry is ‘motor vehicles
maintenance industry’. Therefore the service offered to the
consumer will more efficient as this
sector are control by Local Authorities.
4. ENVIRONMENT
The proposed strategy that
recommended to the environment is to ensure that the workshop
surrounding meet the standard that
required by the Department of Environment. The strategy includes;
i. Zoning system for workshop/
vehicle maintenance sector.
The zone system are divided into
three main zone that are, residential, commercial and industrial zone.
ii. Complains and licensing
procedure.
Complains and licensing procedure
are divided into three stages which are phase 1, 2 and 3.
STANDARDISATION OF MOTOR VEHICLES
MAINTENANCE INDUSTRY
Introduction of zoning system is one
way to increase the quality of motor vehicles maintenance sector.
The purpose of this system (Zoning
system) is to ensure that the environment are not threaten and to
ensure that easy monitoring by the
Local Authorities. According to the new standard, this sector can be
divide into two categories;
1. Residential zone.
Only motor vehicles maintenance
service that produce the minimum waste material, wastage and
noise are permitted to operate at
this zone. The types of service that allow are such as, light
maintenance, tyre alignment, battery
maintenance, wiring and air – condition maintenance. No
heavy vehicles maintenance are
permitted at this zone.
2. Commercial zone.
The permitted activities at
commercial zone should not produce any waste material, solid waste
and noise at maximum level. The
permitted level of noise at this zone are 45 db (A) Leq at night.
Permitted Service maintenance at
this zone are same as at residential zone. The maintenance of
heavy vehicles at this zone also not
permitted as at residential are.
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
9
MaCTRANS
Procedure of Complains and Licensing
Chart
· Self – Regulatory
· Business
Registration
· Membership
Registration
· Ministry of
Domestic Trade
and Consumers
Affairs
· Workshop
Associations
PHASE 1
· Application of
Premise License
· Approval from
Department of
Environment, Fire
& Rescue
Department,
Public Works
Department and
District Office.
· Local Authorities
· Department of
Environment.
· Fire & Rescue
Department
· Public Works
Department
· District Office
PHASE 2
· Terms and
Conditions are
Followed by
Operators
· Enforcement and
Monitoring by
Local Authority
and Consumer
· Renewal of
License based on
Standard Trading
and Condition &
Demerit System
Point.
· Ministry of
Domestic Trade
and Consumers’
Affairs.
· Local Authority
and Consumer.
PHASE 3
1
2
3
4
5
6
LEVEL PROCEDURE AUTHORITIES PHASE
UNDESA/UNESCAP/JARI
GITERegional Workshop on Inspection
& Maintenance in Asia 10-12 Dec 2001 Bangkok, Thailand
___________________________________________________________________________________
Assoc. Prof. Dr. Tengku Jamaluddin
Tengku Mahmud Shah Al-Haj
10
MaCTRANS
CONCLUSION
It can be concluded that there are
several issues and problems in vehicle maintenance sector which
involve , consumers, authorities,
operators and environment. In consumer aspect, there is no any action
taken by them eventhough they are
not satisfied with the service offered by operator. Authorities
normally have problems on monitoring
the vehicle maintenance sector because of improper location of
workshop. The wastage produce by
vehicle maintenance sector will threaten environment because of
no systematic management for
disposal of wastage and substances that produce by this sector. There is
a need of Standard Trading
Conditions in order to ensure the quality of service provided by the
operators to the consumers.
No comments:
Post a Comment